What to do If You Encounter Flight Cancellations or Delays

While our hope is that you arrive at your study away destination without any challenges, we know at times these can occur for a variety of reasons.  Please note that NYU is unable to act as an intermediary between the traveler and airline, but it may be helpful to keep in mind the below tips should you encounter any flight cancellations or delays:

Contact Your Airline First

Number one tip: Whether it’s an airport delay or flight cancellation, contact your airline – immediately.  It is most beneficial to act quickly so that you are able to grab a seat on the next available flight if necessary.  Many passengers will be trying to rebook and options may become more limited the longer you wait.

If Your Flight is Canceled:

  • Multi-task communications: If your flight is canceled or delayed, immediately get in line for a gate agent; at the same time, call the airline (it may be quicker).
  • If you have a frequent flyer status with the airline that gives you access to a priority phone number, using this may expedite the service you receive.

Note: There are no federal requirements that require airlines to provide you with any hotel or meal vouchers due to events outside their control such as weather, but airline policies on this vary. When in doubt, ask. Some will provide you with certain amenities.

If Your Flight is Delayed:

  • Stay in touch with the airline: Follow the tips above; stay connected to your carrier
  • Don’t be late to the gate: Even if you’ve been told your flight is delayed, stay in the gate area. Delays can evaporate and windows of opportunity for take-off can be short; if you’re not present for boarding, you may be out of luck

Note: Always be at the gate at least 20 minutes before departure, minimum.

Ultimately, if you are in an area where you still have access to email or phone service, please contact the appropriate staff member(s) at NYU Tel Aviv listed on your arrival cheat sheet to forward your updated itinerary.  This is another reason why it is important to have a copy in your carry on.  

Should your updated itinerary arrive outside of the provided transportation window, you will be responsible for getting to housing (but don’t worry – the arrival cheat sheet will have all the relevant details necessary to do so!).  

The staff recognize these occurrences are beyond your control so will work with you to catch up if any material is missed.  On behalf of the entire NYU Global Programs team, we wish you safe travels!

Arrival Cheat Sheet

Don’t leave for Tel Aviv without your Tel Aviv  Arrival Cheat Sheet! It contains helpful information about navigating the airport, getting to your housing assignment, and NYU Tel Aviv contact information. Please provide a copy of this document to your family.

Here are some other things to keep in mind:  

  • Know the time difference between your hometown and Tel Aviv, and discuss a communication plan with your friends and family
  • Know what to expect for meal costs in Tel Aviv
  • Check the exchange rate for your host country’s currency regularly
  • Purchase any necessary voltage convertors and/or adaptors.

And remember these tips from our First Time Traveler Post. (They’re actually quite good for everyone!)

Practical Pre-Departure Checklist & Packing Tips

As you prepare to get on a plane, it is now time to review the below final checklist full of practical items and packing tips to ensure your travel goes smoothly.  Also, take note of what NOT to pack by visiting this website.

  • Notify your bank and credit cards that you will be abroad.  Make sure they won’t block your accounts when they see international charges, and ask for phone numbers to call from abroad in the event you have any issues. The 1-800 numbers on the back won’t always work from overseas.
  • Have all medications you may need for the full term & bring a copy of prescriptions (medication, eyeglasses, etc.) and carry it with you in your carry on.  Your carry on should also have all important paperwork, phone numbers, and a change of clothes in case your luggage arrives late.
  • Make photocopies of your passport/visa, ID, and cards (bank, credit card). Leave one copy of this packet with your parents and bring a set with you in your carry-on.  That way, if these items are lost or stolen, they’re much easier to replace.
  • Bring your flight confirmation printout to the airport.
  • Check the luggage restrictions for your airline before you pack.
  • Have some cash on hand to get you through the first few days (you can exchange at the airport if needed, but service fees can be hefty.  Banks can generally issue shekels ahead of time if they have notice.  Or simply withdraw cash from the ATM directly once you land – this can be easiest)
  • Have a copy of your arrival cheat sheet (coming next week!) – and leave one with your family!
  • Set up a plan of communicating with your family members while abroad—we recommend calling or e-mailing them only once or twice a week while abroad. Your parents will ALWAYS want to talk to you more often than that, but remember that part of studying in another country is putting some distance between you and your old life. You’ll be better for it!
  • Buy a journal.  Study Away is a profoundly personal experience and Facebook updates alone won’t capture the spirit of what you are doing.  Keep a journal that is meant to be just for you.  
  • Do not plan to use your blow dryers and flat irons that you use currently. Even with a plug adaptor and converter, the higher voltage can destroy (as in burn to a crisp!) your appliances and could potentially knock out power in entire buildings, which isn’t a great way to make friends abroad. If you’re not willing to forgo the blow dryers and flat irons for a few months, then it’s best to purchase local versions that operate on 220 volts once you get abroad.
  • Bring a small weekend-size bag/backpack/collapsible duffle bag for trips you’ll take during your time abroad.
  • Don’t forget that you cannot bring more than 3 oz. of any liquid in your carry on for your flight overseas.  Airport security can be very stringent. Make sure you follow all the rules when it comes to flying!
  • If you follow a special diet (vegetarian, kosher, etc.) don’t forget to inform your airline ahead of time. It’s horribly unpleasant to be hungry and thirsty while you’re on a plane and they control when you get meals, so bring some snacks (stay away from fruit, as some countries don’t want you to bring perishable food into their airports). And make sure you have your own water on the flight (though, remember, you can’t take any through security).
  • Last but definitely not least, try to pack LIGHT.  Layers, layers, layers!  You will inevitably come home with more than you started with.

You can find more packing information linked here! 

Preparing for Study Away Series: Workshop Resources

This packet is intended to give all students the opportunity to consider their identity during the pre-departure process, even if they weren’t able to attend our in-person events.  If you have questions, please do not hesitate to reach out to me, and we are happy to talk to you or connect you to resources or students.

You must be logged into your NYU account to view the bulletin displayed on the page. Alternatively, you can download the Workshop Resources here.

Start Blogging About Your Study Away Experience!

As you may know from previous updates, students across the global sites are currently blogging on ThisIsNYU about their experiences away and must-see spots.  We encourage you too to  sign up and blog for ThisIsNYU during your time away!  Not only is it a great way to document your experience, but it is also an easy way to share your day-to-day encounters with family and friends.  

To get started or to learn more, simply visit nyu.edu/global/bloggers. The “Getting Started” page will have you ready to start in under 15 minutes, so you can sign up — and start blogging — today!

Meal Plans at NYU Tel Aviv

We are happy to announce that starting in Spring 2017, NYU Tel Aviv will be offering meal plans for daily breakfast and dinners on select nights  in partnership with the neighboring B’nei Dan Hostel.  More details and information on how to obtain your meal card will be covered during your on-site NYU Tel Aviv orientation.

Please note:  These meal plans will be purchased on-site through the NYU Tel Aviv staff and you will not need to purchase an on-campus dining plan through the NYU Dining Portal.

Attend Beyond the Selfie Next Week!

Join us next week Wednesday, December 7th for Beyond the Selfie! Eat and mingle with your spring 2017 study abroad peers and receive tips from study abroad alums on how to get the most out of your travel writing, blogging, photography and video during your semester away. All attendees will automatically be entered into a raffle to receive great prizes.

Beyond the Selfie
Wednesday, December 7th
1:00pm to 3:00pm
Palladium Multipurpose Room
140 East 14th Street, 3rd Floor

There will be pizza and dumplings! Please RSVP on Facebook if you’re interested in going so we can have enough food available for everyone. If you don’t use Facebook just send an email to global.admissions@nyu.edu.

We look forward to seeing you there!

Learn more about engaging with your study away classmates and becoming a Global Peer Mentor!

There are many ways to contribute to student life at both your study away location and back at your home campus. The Office of Global Programs works collaboratively with students before, during, and after study away to engage more deeply in matters of cultural transition, personal identity, community building, and reflective practice.

In the coming weeks we will be meeting with interested students to discuss ways in which you can either begin – or continue – to engage with your peers and campus communities while studying at the global sites.

If interested, CLICK HERE!

Please submit your contact info by Monday, December 5th.